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Privacy Policy

Our privacy policy and how we use your data

PRIVACY POLICY

Effective Date: January 17, 2025

Norns, Inc. ("Norns," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web crawling and data extraction services (the "Services").

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, payment information when you register for our Services
  • Usage Data: IP addresses, browser type, usage patterns, and service interaction data
  • Technical Data: Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our Services
  • Process transactions and send invoices
  • Improve service functionality and user experience
  • Communicate service updates and security alerts
  • Comply with legal obligations

3. Data Sharing and Disclosure

We may share information with:

  • Payment processors (Stripe)
  • Cloud service providers
  • Legal authorities when required by law
  • Third parties during business transfers

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no electronic transmission is completely secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the right to:

  • Access and request copies of your data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Lodge complaints with supervisory authorities

6. International Transfers

Data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards through GDPR-compliant Data Processing Addendums with third-party providers.

7. Children's Privacy

Our Services are not directed at individuals under 13. We do not knowingly collect data from children under 13. If we become aware of such collection, we will take steps to delete it.

8. Policy Changes

We may update this policy periodically. Material changes will be notified through our Services or via email. Continued use after changes constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related inquiries or requests, contact our Data Protection Officer at:
Email: contact@norns.ai