Terms of Service

Our terms and conditions

TERMS OF USE / SERVICE AGREEMENT

Date of last revision: January 17, 2025

This terms of use or service agreement (“Agreement”) is between Norns, Inc. (“Norns,” “Company,” “we,” “us,” “our,” or “ourselves”), a Delaware Corporation, and the person or entity (“you” or “your”) that has decided to use our services, websites, applications, or any features, products, graphics, text, images, photos, audio, video, location data, computer code, and all other forms of data and communications (collectively, the “Services”).

YOU MUST CONSENT TO THIS AGREEMENT TO USE OUR SERVICES. If you do not accept and agree to be bound by all of the terms of this Agreement, including the Privacy Policy posted at https://www.norns.ai/privacy-policy (incorporated by reference), you cannot use the Services.

If we update this Agreement, we will provide you notice and an opportunity to review and decide whether you would like to continue to use the Services.

1. Description of the Services

Norns is an advanced web crawling and data extraction platform that converts any website into LLM-friendly data. It provides tools to extract, validate, and structure data from web pages so it’s ready for AI applications.

2. Accessing the Services

We reserve the right to change the Services and any material we provide in the Services, in our sole discretion and without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period.

3. Log-In Information

If you choose—or are provided with—a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any person or entity. You agree not to provide any other person with access to the Services using your username, password, or other security information. You agree to notify us immediately of any unauthorized use of your username or password or any other breach of security.

4. Intellectual Property

Norns respects the intellectual property of others and expects those who use the Services to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of individuals who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Norns or others.

5. Your Use of the Services

By registering and using the Services, you represent and warrant that you:

Have the authority and capacity to enter this Agreement;
Are at least 18 years old, or 13 years or older and have the express permission of your parent or guardian to use the Services;
Are not precluded or restricted in any way from using the Services, either by law or due to previous suspension from the Services.

5.2 Truthfulness of Information

You represent and warrant that all information you submit when employing the Services is complete, accurate, and truthful. You are responsible for maintaining the completeness, accuracy, and truthfulness of such information.

5.3 Limited Use of Services

You agree that you will not use our proprietary information or materials in any way whatsoever except as expressly permitted under this Agreement. The Services contain proprietary information and material that we own and that is protected by applicable intellectual property and other laws. In no way should your use of the Services be construed to diminish our intellectual property rights or be construed as a license or the ability to use the Services in any context other than as expressly permitted by this Agreement.

5.4 Prohibited Activities

The following are prohibited activities under this Agreement:

Using the Services for any commercial purposes except as expressly authorized by Norns;
Reproducing any portion of the Services in any form, except as expressly permitted in this Agreement or otherwise in writing by our authorized agent;
Modifying, renting, leasing, loaning, selling, distributing, or creating derivative works based on the Services in any manner, or otherwise exploiting the Services in an unauthorized way;
Using the Services for any unlawful activities or in violation of any laws, regulations, or contractual provisions, or inducing others to do or engage in the same;
Using the Services to promote violence, degradation, subjugation, discrimination, or hatred against individuals or groups based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity;
Accessing another’s account without permission of us or that person;
Publishing or allowing to be published malicious code intended to damage any device, browser, computer, server, or network hardware;
Spamming any comments section with offers of goods and services, or inappropriate messages;
Decompiling, reverse engineering, or otherwise attempting to obtain the source code of the Services;
Soliciting passwords or personal identifying information for commercial or unlawful purposes from others or disseminating another person’s personal information without that person’s permission;
Behaving in any way that negatively impacts the customer experience of other users of our Services;
Employing the Services in association with debt collection;
Employing the Services for hard background checks;
Employing the Services to determine eligibility for a government license;
Employing the Services for any purpose prohibited by applicable data privacy and security laws (including, but not limited to, GDPR or CCPA);
Using our Services to benefit any government agency operating as an intelligence agency whose purpose is to collect and analyze data on people;
Using the Services for any evidentiary purpose related to law enforcement or criminal prosecution;
Using or reselling Services in connection with any purpose covered by the Fair Credit Reporting Act.

6. Payments

We use third-party payment services (currently, Stripe) to handle payment services. If you have any issue with charges, those issues need to be addressed between you and the third-party payment service. We are not responsible for the payments or any related disputes.

6.2 Online Payment Terms

For users that sign up on our website, you will pay in accordance with the subscription terms you agree to on the website. Norns will charge your credit card in accordance with the agreed-upon payment terms.

6.3 Order Form Payment Terms

If you agree to an Order Form, you will be billed for use of the Services in accordance with that Order Form. The pricing specified in an Order Form will govern for any user that signs an Order Form, rather than the pricing terms specified on the site.

6.4 Taxes

Fees do not include taxes. You shall pay, indemnify, and hold Company harmless from all applicable sales/use, gross receipts, value-added, GST, or other taxes on the transactions contemplated, other than taxes based on the net income or profits of the Company.

6.5 No Refunds

We do not provide refunds for any reason on our Services. Users can cancel at any time and will no longer receive charges at the end of the current billing period. If we are no longer capable of offering the Services, customers will receive a prorated refund for any unused portion of the Services.

7. Disclaimers, Waivers, and Indemnification

We do not guarantee or endorse any third-party or user, its content, or links. We do not investigate any user or third party. We are not responsible for the timeliness, propriety, or accuracy of third-party content. You assume all risks associated with any third party or its content. You agree not to hold us liable for the conduct or content of others.

7.1 No Guarantees, Endorsements, or Investigation

All information and services are provided on an “as is” basis without warranty of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant access to the Services will be uninterrupted, secure, complete, or error-free.

7.3 Limitation of Liability

To the maximum extent permitted by law, in no event shall we or our agents be liable to you for any direct, punitive, incidental, special, consequential, or exemplary damages. In no event shall our liability under this Agreement exceed the total amount of money paid to us by you for our Services in the prior six months.

7.4 Waiver of Liability

You waive any liability of or claims against us for any injuries or damages you sustain as a result of or associated with using the Services. You waive any claim stemming from our negligence or that of any third party whose information, software, or content is incorporated into our Services.

7.5 Scope of Waiver

You understand and agree the above waiver extends to any claim of any nature, known or unknown, suspected or unsuspected, regardless of when the claim first existed.

7.6 California-Specific Waiver and Notices

Under California Civil Code, Section 1542: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release…” You hereby waive this section in relation to Norns.

7.7 Indemnification

7.8 Scope of Waiver

You understand and agree the above waiver extends to any claim of any nature, known or unknown, suspected or unsuspected, regardless of when the claim first existed.

7.9 California-Specific Waiver and Notices

7.10 California-Specific Waiver and Notices

If you have a question or complaint, please contact us at contact@norns.ai. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

8. Limitation of Services and Termination

We reserve the right to remove content or access to content at any time, without notice, though we are not obligated to remove or monitor any third-party content.

8.2 Right to Terminate Access

We may refuse, terminate, block, or cancel your application, account, or access to the Services at any time, with or without cause. Primary reasons may include violation of this Agreement, hindering Norns in providing Services, misrepresentation, or illegal use of the Services.

8.3 No Right to Services or Content

You do not own or retain any rights to the Services unless you generated the content yourself, as described below.

9. Grant of License to User-Generated Content and Feedback

Content and intellectual property you post within the Services remains yours. Similarly, your suggestions or comments (“Feedback”) belong to you. However, by submitting content or Feedback to the Services, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, publish, translate, and distribute that content or Feedback in any existing or future media. We may sublicense these rights and bring an action for infringement of these rights. This license survives termination of this Agreement.

9.2 User-Generated Content

We are not responsible for user-generated content and do not verify its accuracy or quality. You waive any claims related to such content.

10. Survival

After termination, we retain all rights to content as specified in this Agreement. Sections II—VIII of this Agreement survive termination.

11. General Provisions

If you believe any content infringes on your copyright, contact contact@norns.ai. We will address requests promptly and to the best of our ability.

11.2 Successors and Assignees

We may assign this Agreement in connection with a merger, sale of assets, or to an affiliate. You may not assign this Agreement. All waivers and agreements apply to affiliates, officers, employees, agents, and successors of Norns.

11.3 Venue and Jurisdiction

For any claim, you agree to be governed by the laws of the State of California. Venue shall be in San Francisco, California. You waive defenses of forum non conveniens and lack of personal jurisdiction.

11.4 Dispute Resolution

Except for claims related to Norns’ intellectual property, both parties agree to attempt to resolve disputes through direct contact. If not resolved within 30 days, disputes may be filed in San Francisco, California, state or federal courts.

11.5 Class-Action Waiver

You may only resolve disputes on an individual basis and will not bring claims as part of a class, consolidated, or representative action.

11.6 Waiver

Any waiver of any term in this Agreement applies only to the specific instance for which the waiver is given. Failure to exercise rights does not waive those rights for the future.

11.7 Severability

If any provision is found invalid or unenforceable, the remainder of this Agreement remains in effect. Such provision shall be enforced to the fullest extent permissible by law.

11.8 Understanding of Agreement

You acknowledge understanding these terms and conditions. You had the opportunity to consult a lawyer at your own expense before agreeing. You intend to be fully bound by this Agreement.

11.9 Entire Agreement

This Agreement and the Privacy Policy (or an Order Form and Data Enrichment Agreement, if applicable) constitute the entire agreement between you and Norns. They supersede all prior oral or written agreements. If there is a conflict between this Agreement and an Order Form or Data Enrichment Agreement, the Order Form and Data Enrichment Agreement will govern.

11.10 Contact

If you have any questions about this Agreement, please contact us at contact@norns.ai.